Customer Experience & Service Excellence In person
Retail Service Excellence Program
Floor-level service standards training for retail and branch teams.
Overview
A practical, in-person program covering greeting standards, upselling ethics, and handling peak-time pressure on the retail floor.
Learning Objectives
- Apply consistent greeting and service standards
- Upsell and cross-sell without pressure tactics
- Manage service quality during peak periods
- Coach peers on the retail floor
Curriculum & Modules
- Greeting and engagement standards
- Product knowledge basics
- Ethical upselling and cross-selling
- Reading customer signals
- Managing queues and pressure
- Peer coaching on the floor
Who It's For